shipping and return policy

🚚 Shipping & Returns Policy – LuxTech Gaming Store (UK)

At LuxTech Gaming Store, we aim to make your shopping experience smooth, reliable, and transparent. Please read our shipping and return policy below before placing an order.

1. Shipping Information

Processing Time

Orders are processed within 1–3 business days after payment confirmation. During peak seasons or sales, processing times may be slightly longer.

Delivery Time

  • UK Orders: 5–10 business days (standard shipping)

  • International Orders: 10–20 business days (depending on location)

Delivery times may vary due to customs clearance or courier delays.

Shipping Fees

Shipping costs are calculated at checkout based on destination and order weight.
Free UK shipping may be available on selected products or promotions.

Tracking

Once your order ships, you’ll receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.

2. Returns & Exchanges

We want you to love your purchase! If you’re not satisfied, we accept returns under the following conditions:

Return Eligibility

  • Items must be returned within 30 days of delivery.

  • Items must be unused, in original packaging, and in the same condition as received.

  • Proof of purchase (order number or receipt) is required.

Non-returnable Items

  • Gift cards

  • Downloadable software or digital products

  • Items marked as “final sale”

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • Please contact us before sending any returns to receive the proper return address and instructions.

📧 To request a return, email: qbcmqjwt5k@privaterelay.appleid.com

3. Refunds

Once your return is received and inspected, we’ll notify you by email.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • If your refund is delayed, please check with your bank or payment provider first before contacting us.

4. Damaged or Faulty Items

If you receive a damaged or defective product, please email us at luxtechgaming@outlook.com within 7 days of delivery. Include photos of the item and packaging so we can resolve the issue quickly.

5. Order Cancellations

You can request an order cancellation within 12 hours of placing it. After that, the order may already be processed and shipped.

6. Contact Us

For any shipping or return queries, please reach out to:
📧 qbcmqjwt5k@privaterelay.appleid.com